Open card information
Keep card information private: enter the full number and CVV only in a secure merchant or Wallet form. Use the last four digits and operation ID when contacting support.
- On the SafePay home screen, select Show details. Open Card Details for the number, expiry date and CVV.
- Open Billing to view the cardholder name and checkout address. Copy your own card’s details without invented replacements.
Freeze and resume
- In the card panel, select the freeze action. Wait for processing to finish and check the status.
- To use the card again, select unfreeze and wait for active status. If the status does not change, refresh it and contact support.
The issuer processes the action, which can take time. Freezing does not cancel a subscription, an already initiated payment or obligations to a merchant.